Terms & Conditions
Pitney Bowes SA Revision 1.1 - Updated 2013-08-26
Website Terms and Conditions of Use & Service Agreement
Pitney Bowes SA (Pty) Limited
The visitor to or user of the Pitney Bowes SignFlow Website and Service (Incorporating all Pitney Bowes SA and PBSA websites)
Table of Contents
1. The Parties
3. Introduction and Background
4. This Agreement - Applicability
5. Commencement, Availability and Termination
6. How the SignFlow Services Work
7. Time, Place and Validity of Electronic Transactions
8. Cooling-off rights
10. Security and Acceptable Use of the Website, Email and Electronic Communication Functionality
11. English Language
12. Intellectual Property
13. Information and Record Retention
14. Access to Information
15. Electronic Communications and Transactions Act of 2002 (South Africa)
16. User Registration Undertakings
17. Pricing of Services
18. Monitoring, Interception and Access to Information
19. Governing Law
23. Alternative Dispute Resolution
25. Limitation of Liability
26. Uncontrollable Events
27. Links to external Third Party Web and WAP Sites
28. No Warranty
30. Skill, Diligence and Care
31. ECT Required Information
External Document references
- Consumer Protection ACT
- PDF/ECT Act 25 of 2002.pdf
- PDF/NATIONAL CREDIT ACT REGULATIONS.pdf
- PDF/National Credit Act.pdf
- PDF/PAIA 2 0f 2000.pdf
- PDF/RICA Act 70 of 2002.pdf
1.1 Pitney Bowes SA (Pty) Limited (Pitney Bowes), a privately held company incorporated in and subject to the laws of South Africa; and
1.2 You, the Visitor to or User of the SignFlow and/or SigniFlow Websites and Service.
2.1 The headings to the clauses of this Agreement are for reference purposes only.
2.2 Unless the context requires otherwise, the words and expressions will be interpreted as set out below and related words and expressions will be interpreted with corresponding meanings:
2.2.1 “AFSA” means the Arbitration Foundation of Southern Africa;
2.2.2 “Acceptance Date” means the date on which You visit the SignFlow and/or SigniFlow Websites and agree to these Terms and Conditions of Use and Service either by clicking on "I acknowledge that I have read and understand the terms and conditions of this website" or, by continuing to browse the Websites;
2.2.3 “Access” means a connection provided by Pitney Bowes to the Third Party systems via an API to facilitate the provision of the SignFlow Services;
2.2.4 “Agreement” means this Website Terms and Conditions of Use and Service Agreement;
2.2.5 “API” means Application Programming Interface that enables software components to communicate with each other.
2.2.6 “Batch” Information means information provided in bulk format;
2.2.7 “CPA” means the Consumer Protection Act, 68 of 2008;
2.2.8 “CPA Regulations” means the regulations made under section 120(1) of the CPA, Vol. 550 No 34180;
2.2.9 “Consent” means any voluntary, specific and informed expression of will in terms of which permission is given for the processing of Personal Information and credit related information;
2.2.10 “Consumer” in relation to the SignFlow Service means individual natural persons (human beings) or juristic persons with an asset value or annual turnover, at the time of the transaction under two million (R2m) South African Rand (the current threshold).
2.2.11 "Data Message" means information in an electronic format generated, sent, received or stored by electronic means and Electronic Communications and Transactions;
2.2.12 “Direct Marketing” means an approach to a Person by Electronic Communication for the purpose of promoting or offering in the ordinary course of business to supply goods or services;
2.2.13 “Do Not Contact” or “DNC Registry” means the Registry contemplated in section 11 of CPA and section 4 of the CPA Regulations;
2.2.14 “ECT” means the Electronic Communications and Transactions Act 25, of 2002;
2.2.15 “ECT Required Information” means the information required to be made available in terms of section 43 of ECT;
2.2.16 “Electronic Communication” means a data message via electronic transmission including via Websites, WAP Sites, email and similar technology;
2.2.17 “Electronic Transaction” means business of either a commercial or non-commercial nature and includes the provision of information and the SignFlow Service;
2.2.18 “GSM” means the Global System for Mobile Communications;
2.2.19 “Information” means facts or details about something or somebody, and includes the facts and details on, Personal Information, credit, trace and deeds searches for Persons (natural and juristic), Third Party Service Providers and the Legal Notices published on the SignFlow Websites. “Data” shall have the same meaning as Information;
2.2.20 “Intellectual Property” means the rights to copyright in any work in terms of the Copyright Act, 98 of 1978, to trade mark in terms of the Trade Marks Act, 194 of 1993, to design in terms of the Design Act 195 of 1993, to patents in terms of the Patents Act, 57 of 1978, including any applications for any of these and any names, licenses, know-how, trade secrets and data associated with these and, rights to domain names;
2.2.22 “NCA” means the National Credit Act, 34 of 2005;
2.2.23 “Non-Consumer” means Juristic persons (bodies corporate, partnerships, associations or trusts) with an asset value or annual turnover at the time of the transaction equal to or more than two million (R2m) South African Rand (the current threshold).
2.2.24 “Parties” means Pitney Bowes SA (Pty) Limited and You and “Party” means either one of these as the context requires;
2.2.25 “SignFlow” incorporating SigniFlow™ means the trade name of the Pitney Bowes Service accessed via the SignFlow Websites;
2.2.26 “SignFlow Service” means Access to Information relating to natural and juristic persons and property provided by Third Party Service Providers via an API;
2.2.27 “SignFlow Website” mean the Websites owned and operated by Pitney Bowes located at https://www.signflow.co.za and sub domain sites of like, but not limited to https://flow.signflow.co.za;
2.2.28 “Person” means a natural or juristic person;
2.2.29 “Personal Information” means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person, including, but not limited to race, gender, sex, marital status, age, financial, criminal or employment history of the person, identifying number, symbol, email address, physical address, telephone number, location information, online identifier, biometric information of the person; and the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person;
2.2.30 "Processing" means any operation or activity or any set of operations, whether or not by automatic means, concerning Personal Information, including but not limited to collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use, dissemination, merging, linking, and restriction, degradation, erasure or destruction of information;
2.2.31 “Record” means information required to be retained in compliance with South African law, Pitney Bowes business or information that may be required as evidence;
2.2.32 “Service” means the things defined in CPA and includes but is not limited to the provision of access to, or right of access to information and/or communication infrastructure, and includes the SignFlow Service;
2.2.33 “Pitney Bowes” means the Party mentioned in clause 1.1 above and any company owned or controlled by Pitney Bowes;
2.2.34 "Pitney Bowes Business Affiliate” means any natural or juristic person that is connected with Pitney Bowes and which includes but is not limited to an association, partnership or other commercial relationship that exists or may exist between Pitney Bowes and third parties but excludes Pitney Bowes ownership or control;
2.2.35 “Pitney Bowes Business Names” means but are not limited to, brand and trade names, logos and pay-off lines and include but are not limited to “SignFlow”, "SigniFlow" and “pbDigital”;
2.2.36 “Pitney Bowes Marks” means any trade marks, service marks, logos, domain names or other marks of Pitney Bowes, whether registered or not;
2.2.37 “RICA” means the Regulation of Interception of Communications and Provision of Communication-related Information Act, 70 of 2002, and the RICA Amendment Act, 48 of 2008;
2.2.38 “Third Party Service Providers” means but is not limited to the Companies and Intellectual Property Commission of South Africa, the South African Revenue Services, the South African Department of Home Affairs, the South African Deeds Office and several of South Africa’s largest credit bureaus, GlobalSign Certificate Authority and the South African Post Office Trust Centre;
2.2.39 “Uncontrollable Event” means fire, flood, earthquake, acts of nature or of God, riots, civil disorder, rebellions or revolutions in any country or any other cause beyond the control of Pitney Bowes including the disruption, suspension or termination of services provided by a third party to Pitney Bowes that may result in the SignFlow Websites and/or Service not being available;
2.2.40 “User” means a Person who has agreed to these Terms and Conditions of Use, applied for and been granted Access to the SignFlow Service and whom if a Consumer, is over eighteen (18) years of age;
2.2.41 “Visitor” means a person accessing, viewing or browsing the SignFlow Websites;
2.2.42 “Writing” means a written document executed by hand on paper and that excludes either wholly or partly any part of a data message as defined in ECT; and
2.2.43 “You” means Visitor or User and the party mentioned in 1.2 above.
2.3 Any reference in this Agreement to:
2.3.1 A “clause” will, subject to any contradiction, be interpreted to mean a clause in this Agreement; and
2.3.2 A “law” will be interpreted to include the common law, statute law, the 1996 Constitution of South Africa, decrees, judgements, treaties, regulations, directives, by-laws, orders or any other legislative measure.
2.4 Unless inconsistent with the context, an expression which denotes:
2.4.1 Any one gender includes the other genders; and
2.4.2 The singular includes the plural and vice versa.
2.5 Any reference to an enactment in this Agreement is to that enactment as at the Acceptance Date and as amended or re-enacted from time to time.
2.6 The rule of construction that, in the event of ambiguity, the agreement shall be interpreted against the Party responsible for the drafting or preparation of the Agreement, shall not apply.
3.1 Pitney Bowes provides software, hardware and services that integrate physical and digital communications channels.
3.2 The SignFlow Service provides a digital transaction management platform for the digital distribution of electronic documents via a digital workflow software system.
3.3 PITNEY BOWES DOES NOT TAKE ANY LEGAL RESPONSIBILITY WHATSOEVER FOR ANY SIGNATURES OR THE LEGALITY OF SUCH SIGNATURES OR DIGITAL ID'S PROVIDED BY THE SIGNFLOW SYSTEM.
3.4 IN PROVIDING ACCESS TO THE INFORMATION FROM THIRD PARTY SERVICE PROVIDERS, PITNEY BOWES DOES CREATE ITS OWN COPYRIGHT IN THE COMPILATION OF THE INFORMATION PRESENTED TO YOU AND IS A RESPONSIBLE PARTY AND A PROCESSOR OF PERSONAL INFORMATION AS ENVISAGED BY SOUTH AFRICA’S PROPOSED PROTECTION OF PERSONAL INFORMATION LEGISLATION.
4.1 Pitney Bowes grants You, a limited licence to use the SignFlow Websites and Service subject to the terms of this Agreement.
4.2 This Agreement is in compliance with legislation that affords You rights and serves to inform You of Your obligations when visiting the Websites or using the SignFlow Service. This Agreement derives legal force and effect from the Electronic Communications and Transactions Act 25, of 2002.
4.3 IF YOU DO NOT AGREE TO THIS WEBSITE AND SERVICE TERMS AND CONDITIONS OF USE AGREEMENT YOU SHOULD LEAVE THE WEBSITE AND NOT USE THE SignFlow WEBSITES OR SERVICE. PLEASE NOTE THAT CONTINUED USE CONSTITUTES AGREEMENT.
4.4 PLEASE NOTE THAT YOUR LEGAL RIGHTS AND REMEDIES WILL DIFFER DEPENDING UPON WHETHER YOU ARE A CONSUMER OR A NON-CONSUMER AS DEFINED IN THE CPA.
5.1 This Agreement will commence on the Acceptance Date and continue indefinitely until amended or terminated by Pitney Bowes or, you stop using the Service.
5.2 PITNEY BOWES RESERVES THE RIGHT TO CORRECT, AMEND AND REVISE THIS AGREEMENT AND THE SERVICES AS AND WHEN NECESSARY IN THE SOLE AND ABSOLUTE DISCRETION OF PITNEY BOWES. EACH TIME AN AMENDMENT IS MADE, PITNEY BOWES WILL PLACE A PROMINENT NOTICE ON THE SignFlow WEBSITES BRINGING THE AMENDMENT TO YOUR ATTENTION. WHERE MATERIAL AMENDMENTS AFFECT YOU, PITNEY BOWES WILL ALWAYS GIVE YOU 14 DAYS NOTICE PRIOR TO THE CHANGES TAKING EFFECT. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU ARE AWARE OF AND UNDERSTAND ALL THE PREVAILING TERMS AND CONDITIONS.
5.3 Subject to clause 5.2 each amended version of this Agreement current when You visit the Website and/or use the Service will be the version of the Agreement applicable between Pitney Bowes and You and will govern the Electronic Transaction which took place at that time.
6.1 Before You register and use the SignFlow Service, You should familiarise yourself with how the SignFlow Service works.
6.2 Prior to participating in the SignFlow Service You are required to register by clicking on this link HTTPS://flow.SignFlow.co.za registration page where you will be required to opt-in to the SignFlow Service and to provide Personal and other Information, including but not limited to Your:
6.2.1 First and family names as recorded in Your South African identity book;
6.2.2 South African identity number where You act for Yourself as a natural person or as a sole proprietor of a juristic person;
6.2.3 Position, where You are authorised to represent a juristic person;
6.2.4 Email address;
6.2.5 Mobile telephone number;
6.2.6 Registered company name and number and, Value Added Tax number;
6.2.7 Company phone and facsimile number; and
6.2.8 Your company’s physical and postal address.
6.3 Prior to confirmation of registration and access to the SignFlow Services, Pitney Bowes will conduct an online identity verification on You by running Your identity number through the pbVerify.co.za Service identity verification system, matching Your name and the information provided to the database record of the South African Department of Home Affairs.
6.4 If You have provided incorrect information about Yourself or your company, we reserve the right to deny you access to the SignFlow Service. In such an event, you may be contacted by the a representative of SignFlow to assist you in resolving the matter.
6.5 You will be prompted to create a unique password. You password is stored in an encrypted format and is only known to you.
6.6 Users that upgrade from SignFREE to SignFree with Workflow will only be given access to SignFree with Workflow once payment is received.
6.7 Users that order SignFlow professional will be issued with a Certificate Authority (CA) x.509 personal digital certificate. This process is subject to further identity validation, business validation, email validation, domain validation and other validations as required by the CA. When ordering SignFlow Professional, You grant permission to the nominated CA to perform these checks. Only once the CA is satisfied with the validation results, will the certificate be issued. The time period for the issuance of a digital certificate is not within SignFlow's control and may vary depending on the process of the CA. During the certificate enrolment process You will be required to enter a unique password that will be used as the private key to generate your digital certificate. The certificate will be stored in a centralised cryptographic hardware security module (HSM) server. Once this process is complete, your certificate user account (also referred to as your digital signature account) will be synced with your SignFlow account for ease of use. This means that the password and access details which you have created to access the SignFlow system will override (replace) the access details you created for the digital certificate account on the HSM, effectively given both accounts the same username and password. Every time you log into the SignFlow system, the system will automatically also log you into your digital signature account with the username and password you provided upon login. This process is also known as "single sign on (SSO)" and is designed to eliminate the need for you to sign into your digital certificate account every time you sign a document.
BY ACCEPTING THESE TERMS AND CONDITIONS, YOU GRANT PITNEY BOWES PERMISSION TO UTILISE SIGNLE SIGN ON AS DESCRIBED ABOVE FOR YOUR ACCOUNT AND TO REPLACE YOUR USERNAME AND PASSWORD ON THE HSM SERVER IN YOUR CERTIFICATE ACCOUNT WITH THE USERNAME AND PASSWORD OF YOUR SIGNFLOW ACCOUNT. YOU FURTHER GRANT PITNEY BOWES PERMISSION TO LOG YOU INTO YOUR CERTIFICATE ACCOUNT AUTOMATICALLY EVERY TIME YOU LOG INTO SIGNFLOW.
6.8 DOCUMENTS THAT ARE STORED OR ARE IN AN ACTIVE WORKFLOW PROCESS IN SIGNFLOW ARE BACKED UP DAILY IN ACCORDANCE TO PITNEY BOWES BACKUP POLICY. PITNEY BOWES HOWEVER DOES NOT TAKE ANY RESPONSIBILITY FOR THE LOSS OF DATA OR DOCUMENTS WHATSOEVER. IT IS RECOMMENDED THAT YOU DOWNLOAD AND KEEP COPIES OF ALL YOUR DOCUMENTS AT ALL TIMES.
7.1 In accordance with ECT, Data Messages are deemed received from You only when receipt is confirmed by a response from Pitney Bowes. Data Messages are deemed sent as and when reflected in Pitney Bowes server logs.
7.2 Data Messages are deemed as having been sent from and received at Pitney Bowes’s usual place of business and as having been sent from and received at Your usual place of residence or business.
7.3 A data message from You will be deemed as having been sent by You personally or a person who had authority to act on Your behalf.
8.1 You have no cooling off rights in terms of ECT.
8.2 You may have rights under the CPA, depending upon your status as a Consumer. If you are uncertain as to your rights, please contact us via the process outlined in section 21 below and Pitney Bowes will assess each enquiry on a case-by-case basis.
10.1 The SignFlow Websites and Service includes functionality that enables Electronic Communications and Transactions between You and Pitney Bowes that facilitate Your participation in the SignFlow Service. Other Electronic Communication functionality exists to support voice and email communications, support services, Direct Marketing and social media participation.
10.2 The SignFlow Service includes a secure payment gateway employing technologies appropriate to online financial transactions including, but not limited to, 256-bit Secure Sockets Layer (SSL) encryption and authentication services verifying that Pitney Bowes controls the Website.
10.3 The SignFlow Service employs GSM for inter alia, the communication of SMS messages, the most popular standard for mobile phones and mobile security in the world.
10.4 YOU SHOULD NEVERTHELESS BE AWARE THAT EVEN THOUGH PITNEY BOWES EMPLOYS TECHNOLOGIES AND PAYMENT SYSTEMS THAT ARE SUFFICIENTLY SECURE WITH REFERENCE TO INTERNATIONAL STANDARDS, SSL AND GSM ARE INHERENTLY INSECURE. YOU, AS THE USER, ARE REQUIRED TO ACTIVELY PROTECT YOUR OWN SECURITY, THAT OF THE SignFlow SERVICE AND THE INFORMATION.
10.5 You hereby agree to generally acceptable Website and Electronic Communications etiquette. In this regard you will be deemed to have read the Pitney Bowes Email Legal Notice and other Legal Notices published on the SignFlow Websites and incorporated into this Agreement by reference.
10.6 You hereby agree to further acquaint yourself with the risks associated with the use of the Internet and information technologies and to abide by generally acceptable security standards. Pitney Bowes will take all reasonable precautions as required from a service provider of online services, but YOU, AS THE USER, NEED TO BE AWARE THAT THE SECURITY OF YOUR COMMUNICATIONS CANNOT BE GUARANTEED.
10.7 Pitney Bowes is committed to complying with legislation and ensuring the availability of the SignFlow Websites and Service to the public at large. The acceptable use provisions of this Agreement seek to support these objectives. As such, You agree not to use the Website or Service in a manner that:
10.7.1 Is unlawful, incites criminal acts, is harmful or interferes with the confidentiality, integrity and availability of Pitney Bowes systems and networks or those of Third Party Service Providers;
10.7.2 Interferes with the use or enjoyment of other Persons Access to or use of the Website or Service;
10.7.3 Infringes Intellectual Property rights;
10.7.4 Results in the publication of threatening or offensive material that is disrespectful of the rights of others;
10.7.5 Results in unsolicited communications (spam);
10.7.6 Introduces unwanted scripts, bots, back-doors or any kind of security risk;
10.7.7 Leads to a compromise of Your access credentials (user name or password);
10.7.8 Constitutes any form of social engineering;
10.7.9 Breaches confidentiality; or
10.7.10 Is a violation of privacy.
10.8 YOU REMAIN PERSONALLY LIABLE FOR THE CONSEQUENCES OF CONTRAVENTION OF THESE SECURITY PROVISIONS AND / OR FAILURE TO COMPLY WITH LAW, MOST SPECIFICALLY, THOSE THAT REGULATE ELECTRONIC COMMUNIATIONS..
10.9 Pitney Bowes reserves the right to restrict or to refuse Access to Persons whose behaviour repeatedly disrupts the SignFlow Service, who act unlawfully, in contravention this Agreement or who fail to meet reasonable security standards appropriate to the circumstances.
10.10 IF YOU ARE FOUND TO HAVE CONTRAVENED THE SECURITY AND ACCEPTABLE USE PROVISIONS OF THIS AGREEMENT PITNEY BOWES MAY DISABLE, BLOCK OR TERMINATE YOUR ACCESS TO THE SERVICE AT ANY TIME WITHOUT HAVING TO GIVE REASONS OR EXPLANATIONS FOR DOING SO.
10.11 Should You become aware of any unacceptable use of the SignFlow Websites or Service, please contact support@SignFlow.co.za
11.1 THE SignFlow SERVICE IS CURRENTLY CONDUCTED ONLY IN ENGLISH.
11.2 IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU PROPERLY UNDERSTAND THIS AGREEMENT AND THE LEGAL NOTICES.
11.3 Neither Pitney Bowes nor its personnel, consultants, advisers, partners or affiliates shall be liable for losses or claims arising from Your inability to understand English.
12.1 The SignFlow Websites, Service and the Information provided to You, comprise Intellectual Property protected under South African law and international treaties. Unless otherwise indicated, Pitney Bowes reserves all rights in and to the Intellectual Property owned by or licensed to Pitney Bowes.
12.2 You may make a temporary copy of part or all, of the Website on Your computer or mobile device for the purpose of viewing it. You may print limited hard copy versions for personal use provided that any copyright, trade mark or other intellectual property notices are not removed and the material is appropriately attributed to Pitney Bowes. Subject to the limited license granted to You by Pitney Bowes, You may not in any form or by any means, without the prior written consent of Pitney Bowes:
12.2.1 Commercially exploit reproduce, distribute, display, transmit, publish or broadcast any Website content or Information;
12.2.2 Claim ownership of all or any part of the Website content or Information;
12.2.3 Modify or repost the Website content or Information;
12.2.4 Create a link to http://SignFlow.co.za, http://www.SigniFlow.co.za or the SignFlow Blog from another Website; or
12.2.5 Copy, incorporate, store, frame or embed all or any part of the SignFlow Websites content on another website or retrieval system.
12.3 Pitney Bowes Business Names and Marks referenced on the SignFlow Websites are the registered or unregistered Intellectual Property of Pitney Bowes. Any unauthorised use of these assets is strictly forbidden.
12.4 Third party Intellectual Property assets, including but not limited to patents, designs, names, goods and services referenced on the SignFlow Websites are the Intellectual Property of various third parties. Any unauthorised use of these assets is strictly forbidden.
13.1 Pitney Bowes is committed to complying with legal, business and evidential requirements for information and record retention.
13.2 Other than the records that you provide to Pitney Bowes through use of the registration process, “Contact Us”, email and other Electronic Communication functionality, Pitney Bowes does not keep records of Information provided to you through the Service.
13.3 IT IS YOUR RESPONSIBILITY TO KEEP RECORDS AND BACKUPS OF YOUR INFORMATION AND TO ENSURE THE CONFIDENTIALITY AND SECURITY OF THE INFORMATION.
14.1 Should you require a record relating to yourself, please send an email to support@SignFlow.co.za or access the Pitney Bowes Promotion of Access to Information Manual available on the SignFlow Websites.
15.1 The Electronic Communications and Transactions Act of 2002 and various consumer and privacy laws govern the provision and use of electronic signatures..
15.2 PRIOR TO REGISTERING FOR THE SERVICE YOU ARE REQUIRED TO GIVE THE SPECIFIC UNDERTAKINGS IN SECTION 16 BELOW. YOUR USE OF THE SERVICE IS CONDITIONAL UPON PROVIDING PITNEY BOWES WITH THESE UNDERTAKINGS.
16.1 THIS UNDERTAKING IS GIVEN BY THE USER AS A NATURAL PERSON AND / OR AS THE AUTHORISED REPRESENTATIVE OF A JURISTIC PERSON ORGANISATION (COMPANY DIRECTOR, CLOSE CORPORATION MEMBER, TRUSTEE OF TRUST)
16.1.1 I, THE USER, WARRANT THAT I AM LIABLE IN MY PERSONAL CAPACITY AND FULLY AUTHORISED TO ACT ON BEHALF OF THE ORGANISATION.
16.1.2 I WARRANT AND CONFIRM THAT THE ORGANISATION AND I, IN MY PERSONAL CAPACITY, ARE AWARE OF AND COMPLY, IN ALL MATERIAL RESPECTS, WITH THE Electronic Communications and Transactions Act 25, of 2002 IN SO FAR AS THESE ARE RELEVANT TO THE USE OF ELECTRONIC AND ADVANCED ELECTRONIC SIGNATURES AND METHODS OF COMMUNICATING ELECTRONICALLY.
16.1.3 CONFIDENTIALITY AND RECORD-KEEPING: I, the User warrant and confirm that I shall keep all confidential information confidential and that I shall comply with legal record keeping obligations.
16.1.4 AUTHORISATION: I, the User authorise Pitney Bowes to forward Personal and other Information, including biometric information, provided by me in support of this registration to Third Party Service Providers (including but not limited to the South African Post Office Trust Centre, GlobalSign, the South African Revenue Services, credit bureaus and fraud prevention organisations and certificate authorities) for verification purposes in order to gain access to the SignFlow Service.
17.1 Where pricing is advertised, VAT is inclusive.
18.1 To comply with law and in line with international standards and best practice relating to the use of information technology in its business, Pitney Bowes monitors and intercepts live communications such Website activity, email and Electronic Communications in compliance with RICA.
18.2 Subject to the provisions of ECT, South African and international privacy principles, Pitney Bowes will where necessary and if required by law, access static information created, received, communicated and stored by Pitney Bowes as part of its business.
18.3 Subject to the provisions of RICA and ECT, You agree to monitoring, interception and access to information relating to the use of the SignFlow Websites, Blog Sites and related Electronic Communications.
19.1 This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
20.1 You agree that Pitney Bowes may from time to time send you communications regarding, but not limited to the SignFlow Service.
20.2 You will always have the choice to:
20.2.1 Inform Pitney Bowes that you do not wish to continue receiving communications;
20.2.2 Opt –out of receiving communications by using the functionality provided; or
20.2.3 Block any communications by registering on the DNC Registry as contemplated in CPA.
21.1 YOU AGREE TO SUBMIT ALL COMPLAINTS RELATING TO THIS AGREEMENT TO PITNEY BOWES FIRST, IN ORDER TO AFFORD US AN OPPORTUNITY TO RESOLVE THE COMPLAINT BEFORE YOU PROCEED TO ANY RELEVANT AUTHORITY.
21.2 In this regard, please direct all complaints to support@SignFlow.co.za
22.1 All enquiries must be made by contacting our call centre on +27 (0) 11 516 9400, or by email to support@SignFlow.co.za
22.2 Depending on the nature of the enquiry Pitney Bowes will endeavour to deal with enquiries within forty-eight (48) hours of receiving them. Pitney Bowes does not, however, warrant that enquiries will be responded to within this time-frame.
23.1 SUBJECT TO CLAUSE 20 ABOVE, AND WITHOUT RESTRICTION ON ANY OF YOUR RIGHTS TO APPROACH A COMPETENT COURT OR FORUM OF YOUR CHOICE, RELATING TO A DISPUTE ARISING FROM THIS AGREEMENT, YOU AGREE TO CONFIDENTIAL ARBITRATION PRIOR TO PROCEEDING TO COURT OR OTHER FORUM.
23.2 YOU AGREE THAT ANY DISPUTE ARISING FROM OR IN CONNECTION WITH THIS AGREEMENT SHALL BE FINALLY RESOLVED IN ACCORDANCE WITH THE RULES OF THE AFSA BY AN ARBITRATOR OR ARBITRATORS APPOINTED BY THE FOUNDATION AND THAT SUCH PROCEEDINGS SHALL BE HELD IN JOHANNESBURG IN ENGLISH.
23.3 YOU EXPRESSLY ACKNOWLEDGE THAT THE ARBITRATION PROCEEDING AGREED TO IN 23.1 ABOVE PREVENTS YOU FROM ENTERING INTO A CLASS ACTION LAWSUIT AGAINST PITNEY BOWES IN RELATION TO ANY DISPUTE ARISING FROM THIS AGREEMENT.
23.4 Nothing herein shall preclude either Party from approaching a court of competent jurisdiction for an interdict or for relief on an urgent basis.
24.1 This Agreement constitutes the entire agreement between Pitney Bowes and You in regard to the subject matter thereof and no addition to, variation, modification or consensual cancellation of this Agreement shall be of any force or effect unless recorded in a Written document and Signed by or on behalf of the duly authorised representatives of the Parties.
24.2 Any data message as defined in ECT, or a copy, printout or extract of such a message Signed by an authorised Pitney Bowes officer will be absolute proof of the contents of the copy, printout or extract of such a message.
24.3 No failure or delay on the part of either Party in exercising any right in terms of this Agreement shall operate as a waiver nor, shall any single or partial exercise of any right prevent any other or further exercise thereof, or the exercise of any other right.
24.4 Should any clause or term of this Agreement be invalid, unenforceable or illegal, the remaining terms and provisions of the Agreement shall be deemed to be severable there-from and shall continue in full force and effect unless such invalidity, enforceability or illegality goes to the root of this Agreement.
25.1 TO THE FULLEST EXTENT PERMITTED IN LAW, YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SignFlow WEBSITES AND SERVICE ARE AT YOUR SOLE DISCRETION AND RISK. PITNEY BOWES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGES SUFFERED BY YOU, WHETHER ARISING FROM A VISIT TO THE WEBSITE, THIS AGREEMENT, THE SIGNFLOW SERVICE OR OTHERWISE.
26.1 PITNEY BOWES SHALL NOT BE HELD RESPONSIBLE FOR ANY UNCONTROLLABLE EVENTS OR FOR OUTAGES OR FAILURERS ON ITS SYSTEMS, THE INTERNET OR BY THIRD PARTY SERVICE PROVIDERS.
26.2 USE OF THE SERVICE NOT TIMEOUSLY MADE OR OPPORTUNITIES PERCEIVED TO BE LOST DUE TO OUTAGES AND FAILURES WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES.
26.3 Pitney Bowes provides no guarantee for nor warrants the constant and uninterrupted availability of its Website, Service and / or technical systems.
27.1 Pitney Bowes may provide links from the SignFlow Websites to external third party websites. Any such link, is provided for Your use and convenience and does not constitute an endorsement, recommendation or certification by Pitney Bowes of the external link. The presence of links should not in any way be construed as a suggestion that the external link has a relationship with Pitney Bowes. Pitney Bowes is not responsible for the content or practices of any third party website accessed through these external links.
28.1 THIS WEBSITE HAS NOT BEEN CUSTOMISED FOR ANY SPECIFIC INDUSTRY OR INDIVIDUAL NEED AND IS PROVIDED TO THE PUBLIC AS A WHOLE WITH THE RESULT THAT THE INFORMATION IS PROVIDED WITHOUT WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF RELIABILITY, FITNESS FOR PURPOSE, TIMELINESS, ACCURACY, COMPLETENESS OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. PITNEY BOWES WILL ENDEAVOUR TO TAKE ALL REASONABLE CARE TO ENSURE THE ACCURACY OF INFORMATION AND THE AVAILABILITY OF THE WEBSITE, BUT MAKES NO REPRESENTATIONS, WARRANTIES OR GUARANTEES. AS SUCH, THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
29.1 TO THE FULLEST EXTENT PERMISSIBLE IN LAW, YOU HEREBY UNCONDITIONALLY AND UNRESERVEDLY INDEMNIFY AND HOLD PITNEY BOWES, ITS AFFILIATES, PUBLIC OFFICERS, DIRECTORS, EMPLOYEES, CONSULTANTS, AGENTS, LICENSORS AND SERVICE PROVIDERS, HARMLESS AGAINST ALL LOSS, DAMAGES, CLAIMS, LIABILITY AND / OR COSTS, OF WHATSOEVER NATURE, HOWSOEVER AND WHENSOEVER ARISING, AS A RESULT OF AND WITHOUT LIMITATION, THE FOLLOWING:
29.1.1 VISITING OR USING THE WEBSITE AND/OR SignFlow SERVICE AND ELECTRONIC COMMUMICATIONS;
29.1.2 DOWNLOADING SEARCH CONTENT, INFORMATION AND SHARED DOCUMENTS;
29.1.3 RELIANCE ON THE WEBSITE, SEARCH CONTENT AND/OR INFORMATION;
29.1.4 LINKS TO OTHER PITNEY BOWES OR THIRD PARTY WEBSITES OR EXTERNAL LINKS;
29.1.5 HARDWARE, SOFTWARE, SYSTEM OR NETWORK MALFUNCTION; OR
29.1.6 ANY OTHER CAUSE WHATSOEVER ARISING FROM OR RELATING TO VISITING OR USING THE SignFlow WEBSITES AND/OR SignFlow SERVICE.
30.1 Pitney Bowes will exercise reasonable skill, diligence and care as may reasonably be expected from a similar Website provider.
Pitney Bowes (Pty) Limited
Pitney Bowes (Pty) Limited
Privately held company
Physical address and the address for receipt of legal service of documents
Unit 9, Kyalami Crescent,
Unit 9, Kyalami Crescent,
+27 (0)11 516 9400 (switchboard)
+27 (0) 11 466 2678
Company registration number
VAT registration number
Place of registration
Directors and office bearers
M Springer (MD) South Africa
Full price of goods and services
Manner of payment
Electronic Funds Transfer, Credit card, Debit Card and 30Day Account
Terms of agreement and URL to access terms