PBSA (Pty) Limited (Pitney Bowes South Arfica)

PBSA - Pitney Bowes SA

Call us: +2711 516 9400

Privacy Notice

1. Applicability

Pitney Bowes SA (Pty) Limited (Pitney Bowes) is a privately held company incorporated in and subject to the laws of South Africa. Pitney Bowes provides software, hardware and services that integrate physical and digital communications channels.

This Pitney Bowes SignFlow Website Privacy Notice has legal force and effect in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002.

2. Purpose

Your privacy is important to Pitney Bowes. We are committed to respecting your privacy and the security and confidentiality of your personal data, communications and choices.

The purpose of this Pitney Bowes SignFlow Website Privacy Notice is to inform visitors to the SignFlow Website located at www.SignFlow.co.za about how we treat your personal information and your rights in relation to Pitney Bowes' SignFlow Website privacy.

3. Scope

This SignFlow Website Privacy Notice relates to the personal information collected electronically through the SignFlow Website services through email or other electronic communications arising from the SignFlow Website services. This includes personal information captured through the marketing of the SignFlow Website or hardcopy information elicited as a result of SignFlow Website activity.

4. The Pitney Bowes SignFlow Website Service

The Pitney Bowes' SignFlow Website is provided as Software as a Service (SaaS).

South Africa's Electronic Communications and Transactions Act, 25 of 2002, provides for the voluntary subscription to nine privacy principles in cases where personal information has been obtained through electronic transactions such as through the Pitney Bowes SignFlow Website service. Pitney Bowes voluntarily subscribes to these privacy principles.

While various parties and technologies are involved in providing the SignFlow Website's online presence, Pitney Bowes is the ultimate service provider, agency, processor and responsible party in relation to the use and protection of personal information.

5. Privacy Principles Subscribed to by Pitney Bowes

The nine privacy principles articulated in South Africa's Electronic Communications and Transactions Act, 25 of 2002, concern:

- Collection, collation, processing and disclosure of personal information;

- Processing limitation;

- Purpose specification;

- Further processing limitation;

- Record retention requirements;

- Limitation on disclosure;

- Third party disclosure of personal information;

- Destruction of personal information; and

- Exceptions for statistical purposes.

6. Technologies and Standards Deployed in Providing the SignFlow Website Service

The following technologies are deployed in providing the SignFlow Website service:

- Software as a service (SaaS) or software on demand, where a service provider (MakeWeb) licences an application such as web services (SignFlow Website), to a customer (Pitney Bowes);

- Cloud Computing, a location independent form of computing, whereby shared servers provide resources, software, and data to computers. Information exists physically and often simultaneously in multiple forms in different locations and subject to the laws of different jurisdictions;

- Secure Socket Layer (SSL), a technology configured on the SignFlow Website for when customers need to access or to provide personal, confidential information. SSL provides confidentiality and data integrity and protects against masquerading where payments are typically made online with the use of credit cards; and

- Payment Card Industry Data Security Standard (PCI DSS), a standard devised by the major credit card brands to limit identity theft and credit card fraud. PCI DSS applies to entities that processes, transmits, stores or accepts credit card data.

7. Security of Personal Information Collected and Processed

Putting data that may impact upon privacy rights, obligations and personal status online through the use of cloud technologies may reduce the levels of protection of personal information as well as subject the data subject to the laws of other jurisdictions. Information protection is strongest when the information remains in the possession of the data subject as owner of the information. To comply with law and in line with international standards and best practice Pitney Bowes commits itself to exercising all reasonable diligence, care and skill in processing personal information.

8. Personal Information Collected and Processed

Pitney Bowes collects the following personal information:

- Information you choose to provide during registration;

- Information you provide us with when contracting online;

- Information you provide in communications such as email and when calling our customer support line;

- Information you provide to our business partners and service providers;

- Information about you such as your demographics and lifestyle from other sources;

- Information gained from third parties such as credit bureaus for credit referencing;

- Information collected through the use of common internet technologies such as cookies and web beacons on our website and emails; and

- Two kinds of personal information are collected and processed technologically during your visit to the SignFlow Website. Some information is transient and stored only for the purpose of current transactions such as payments and then deleted. Some information is persistent and stored for periods beyond the current transaction such as data from multiple transactions accumulated over time and retrieved when needed to enhance your SignFlow Website experience and improve our service.

9. Uses and Sharing of Personal Information

Pitney Bowes uses the personal information you, as the user, provide us with in order to provide you with information about the goods we market on our SignFlow Website and the related services we provide such as other goods and services provided by Pitney Bowes SA (Pty) Ltd. and its subsidiaries.

Personal information provided by you, as the user, is necessary for the conclusion of the online contracts of purchase and sale, for delivery and installation and the maintenance services we provide.

Unless we have asked for and obtained your explicit consent we do not share your personal information with third party marketers.

We will use the personal information you, as the user, provide to us only for purposes consistent with the reason you provided it to us in the first place or with your further permission, for other purposes.

When we provide your personal information to other companies on a temporary basis in order for them to provide services to Pitney Bowes we require these other companies to protect your personal information in the same manner as Pitney Bowes does. These third party service providers, of which MakeWeb is one, cannot use personal information for any purpose other than the reason you provided it to Pitney Bowes.

In addition, the information you, as the user, provide us with is also used and shared with the following:

- Permanent or temporary staff and part-time contractors in the performance of their duties;

- Data collection and transfer to various parties such as contractors, sub-contractors, suppliers and partners in the sourcing, supply, sales, delivery and installation of goods and provision of services;

- Other suppliers websites to which the Pitney Bowes SignFlow Website may link;

- Data analysis and market research to provide a better service;

- Backup, archiving, business continuity and disaster recovery purposes;

- Information communication technology service and infrastructure providers that enable cloud technology and the free flow of information; and

- Routine and non-routine internal requests, including eDiscovery, court orders and law enforcement investigations.

10. Choices

You, as the user, have the right to make choices as to what is done with your personal information. Sometimes, your choices are made in the form of content such as online registration or opting in or opting out of receiving email or marketing material.

Once you have provided information to us and requested that we communicate with or market to you, you, as the user, may at any time thereafter choose to opt out of further contact with us.

Personal information provided by you is kept for as long as the purpose for which you furnished it to us exists or for the retention periods specified in law.

11. Access to Your Personal information

You, as the user, may access the personal information that we hold about you.

You can ask us to correct any errors or delete information we have about you.

To protect your privacy, the privacy of others and to ensure the integrity of our business information we may have to verify your identity before we allow access to or change the information that we have about you, as the user.

Access to your personal information by Pitney Bowes' staff and third parties is limited and restricted by Pitney Bowes through training, administrative, technical and physical controls.

All access to your personal information must comply with Pitney Bowes' policy relating to the protection of personal information.

12. Important Information

Pitney Bowes has information and factors that are unique to its management of personally identifiable information and the free flow of information for trade. In order to provide security for online payments Pitney Bowes uses Secure Socket Layer (SSL) technology and certain forms of encryption to protect you, as the user, and your online transactions.

Notwithstanding the above, there are implications in terms of the specific legal requirements in South Africa, and other legal jurisdictions which may, depending upon the actual location of personal information as a result of cloud computing, be relevant or become relevant. Pitney Bowes seeks to comply with complex technical and legal issues wherever possible, but users should be aware, that international law and certain aspects of technology restrict our control.

As personal information is most safe, when under the control of its owners, you are cautioned to give careful consideration to the personal information you choose to disclose.

13. Limits on expectation of privacy

To comply with law and in line with international standards and best practice relating to the use of information technology in its business activities, Pitney Bowes monitors and intercepts live communications such as email and website activity in compliance with of the Regulation of Interception of Communications and Provision of Communication-related Information Act, 70 of 2002.

Subject to the provisions of the Electronic Communications and Transactions Act, 25 of 2002, South African and international privacy principles and where necessary and if required by law, Pitney Bowes will also access static data created, received, communicated and stored by Pitney Bowes as part of the SignFlow Website service.

14. How to Complain

If you have a complaint, are concerned about your personal information or wish to report any malicious activity such as spamming, phishing and the like, please do the following:

- Contact our customer support centre on +27115169400; or

- Send an email to SignFlow Support

15. Pitney Bowes Privacy Information Officer

Pitney Bowes has appointed a dedicated Privacy Information Officer who is responsible for the processing and protection of personal information.

In providing for your privacy, Pitney Bowes uses a combination of technical, administrative and physical controls based on compliance with the law and in line with international standards and best practice.

Pitney Bowes regularly reviews and enforces its own compliance with this SignFlow Website Privacy Notice to ensure that our own conduct is in line with the privacy undertakings made to you.

SignFlow Website

SignFlow Privacy Information Officer


Leon van der Merwe

Phone Number

+27 (0)11 516 9416

Facsimile Number

+27 (0)11 466 2678

Email Address


16. Corporate Information and How to Contact Us

Company Details

Name of Private Body

Pitney Bowes SA (Pty) Limited

Company Registration Number


VAT Registration Number



M Springer (MD) South Africa

Physical Address

Unit 9, Kyalami Crescent,

44 Kyalami Boulevard

Kyalami Business Park

Kyalami 1684

Postal Address

P O Box 13024

Kyalami 1684

Phone Number

+27 (0)11 516 9400

Facsimile Number

+27 (0)11 466 2678